Delivery Evaluator – Delivery Feedback
Delivery Evaluator is one of the easiest platforms for Examinare users to setup Delivery control checks automatically. The philosophy is very simple, when an order is placed it will be preconfigured in Delivery Evaluator and email, name etc is put into the recipient inside your Examinare survey tool account.
On your website a small banner will show to your users that you use an external system Delivery Evaluator for the survey. The same time this banner is shown the recipient has been added to the system.
When a order is marked as shipped a banner is loaded with the included key and ordernumber inside your administration system. After this banner is loaded the administrator will see in the banner that the follow-up is scheduled. Delivery Evaluator will then follow-up all orders according to the settings.
You can setup both the initial email and the follow-up email directly inside Delivery Evaluator and this service is included for all that is using Examinare Unlimited accounts.
All results display inside Delivery Evaluator with CSI calculations, this makes it easy for you as the store-owner to check your satisfaction score as your orders are getting shipped.
There is 2 implementations needed to get Delivery Evaluator in place. 1 is for the thank-you page, this needs to be implemented with email and ordernumber and if your system supports it then a name will go a long way to get answers.
The second implementation is the admin side of things, this needs to be added inside the e-commerce itself, normally this is solvable really easily with a small code that will load the image.
As soon as you have started on the implementation of Delivery Evaluator, contact Examinare Support Team at email@example.com and tell us what e-commerce system you are using and what you need help with. Do not forget to send Examinare CompanyID and from the email connected to your Examinare Survey Tool account.
We are looking forward to helping you get started.